SCHOOLS...a PR Job? Sure!

Customer service....have you ever thought about what our school "rating" would be...by our staff, parents, and kids? What would your own personal "rating" be...by our parents and kids? Well, wait no more...the district surveys are back in. The ones that you filled out on RMS and me, the ones that parents filled out about all of us at RMS, and the ones that our students filled out about all of us. It was very interesting, and def worth sharing with you at our Wednesday meeting this week. You can look at it in many different ways...but the one thing you must have is an "open-minded" attitude to be willing to listen and read between the lines...especially if it is a suggestion that will make our team and school stronger and better! Lots of good info to be taken out of it. Areas we are doing well, areas that we need to grow in, and some areas that are well...just "nitpicky never gonna make some people happy" areas. It reminded me of a video I had seen earlier about "Johnny the bagger"... since KIDS are our customers!

Overall, people LOVE this school and the direction we are headed. Sure we have some work to do...but that's to be expected with a new school...heck even existing schools have lots of work to do! It's about the journey...if you are here for the kids, here to be open to new and exciting things (even when you are uncomfortable)....here with the best intentions to build this team to make us the "most requested" school in LCISD...then you are def in the right spot! Hang on tight..the road is bumpy at times, but in the end we have each other to "refasten" our seatbelts and help us back on the bus when we stumble and fall out the window a time or two! When you watch this video...I want you to reflect on what your personal "signature" of customer service is. What's that one "extra" that you do because you love kids and are here to help them succeed no matter what? I would love to know what that is, if you would like to share. I KNOW (because I have personally seen it in some of your rooms) that I have some "Johnny's" right here at RMS! I appreciate you SO much for that...and so do others! (hence the survey comments) :) Have a marvelous Monday team! :0)

Below is the inspirational story of Johnny, a 19-year-old bagger with Down syndrome. Johnny decided to personalize his service to his customers by dropping a thought for the day in each bag. His spirit of service transformed the store.

http://play.simpletruths.com/movie/simple-truths-of-service/#.UwEKFLQmOEg.email